SmartBot360: Chatbot Built For Healthcare

  • 3 months ago
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Organize and manage enterprise skills published through the platform. Support for Insurers and their field agents, with information management regarding Policy regulations, creations, Claims processing and settlements. Virtual assistants for Clinical Specialists, Hospitals and Patients for easy management of appointments, clinical procedure, treatment calendars, etc. Details31050Run Your SmartChatbot on Multiple DomainsThis option allows you to run your SmartChatbot on any domains you specify rather than just a single domain. Many website owners have multiple domains for a single website, and this option allows for your SmartChatbot to be called from of these domains.

Sensitive information exchanged between patients and providers with SmartBot360 is all done through our secure, HIPAA-compliant servers with no middleman standing in the way. This means that the most common vulnerabilities of other chat services found on social media are not present in SmartBot360’s technological infrastructure. By supporting full-scale, end-to-end encryption, SmartBot360 strictly adheres to industry-standard security and privacy policies. Similar to the requirements an automated chatbot requires to be HIPAA-Compliant, live chats generally follow the same rule. As long as the chats are encrypted, stored correctly, and handles other common vulnerabilities, it can be used for collecting PHI and other sensitive data. Many patients ask repetitive questions that take up valuable staff time.

smartbot chat

With SmartChatbot’s live chat request notification, you can get a text when you have a live chat, click the link, and take care of the chat right on your mobile device. SmartBot360’s AI uses data from four sources to have a more comprehensive AI that does not get confused. Aside from setting up the flow diagram, SmartBot360 users can also upload a FAQ sheet that contains keywords and answers, previous chat logs, and pages on their website. AI is important in healthcare chatbots because whenever a patient has an emergency or asks something similar to an existing question, it can answer or direct them to the appropriate page with the next steps to take.

Does Smart Bot function on mobile devices?

Better yet, try our SmartChatbot, which you can find at the bottom right corner of this page. We use the “freemium” business model that has been growing in popularity recently. This means we offer a basic version of the SmartChatbot for no charge, but if you need more power and want more features, you can upgrade to one of our paid versions. Details131050Sessions per MonthA “session” is logged any time a user interacts with your SmartChatbot (back-outs are not included). After a week of implementing your SmartChatbot, you should have a good idea of how active your SmartChatbot will be and how many sessions it will require.

  • Most chatbots work well when patients follow the chatbot’s prompts and choices, but often fail when they go off-script.
  • SmartBot360’s AI is trained exclusively with real patient chats to improve understanding of healthcare interactions for accurate responses.
  • Contact us if anything is missing and we can work with you to add it.
  • By supporting full-scale, end-to-end encryption, SmartBot360 strictly adheres to industry-standard security and privacy policies.
  • However, if you are using SmartChatbot for sales and support or just support, you can ask for the guest’s name only then ask for their e-mail address only if in live chat mode or you need to send them a response.

Integrate enterprise systems using bot platform through simple REST based APIs. Detailscheck_box_outline_blankcheck_boxcheck_boxcheck_boxNumber of ChatbotsIf you have just one website, you will only need one SmartChatbot. However, if you have multiple websites you will need one SmartChatbot for each website. Easy Integration with Any WebsiteInstalling your SmartChatBot couldn’t be more simple, as long as you or your webmaster can add a line of code to your website’s headers . Our code creator allows you to set display options, both basic and advanced, so you never need to deal with manually editing complicated code.

SMS & Email Verification

Save time by collecting patient information prior to their appointment. Verify a user’s email or phone number, which allows them to check personal information or COVID results through the chatbot. Access to reports and receiving meaningful insights based on them becomes easy with our BI Bot. Our Machine Learning powered platform leads the design, prototyping, testing, validating and deployment of AI-driven Chatbots. The platform pillars the development of custom bots that can easily integrate with any application – even an enterprises’ custom application ecosystem.

-An actionable chatbot can give images as an answer for better understanding, opens documents, links. Our customer self-service solutions connect seamlessly to the entire ecosystem of third-party platforms and apps you already use to manage your customer relationships. Smart Bot uses sophisticated algorithms to instantly recognize the intent behind customer inquiries in order to surface the most relevant responses possible, all in an incredibly fluid, lifelike, and conversational manner. SmartBot360 is a healthcare-focused chatbot and we’ve worked with hospitals, networks, small offices, and more for years to achieve the most frictionless HIPAA-compliant chat & chatbot on the market.

As long as the chatbot does not mess up and provides an adequate answer, the chatbot can help guide patients to a goal while answering their questions. Existing commercial chatbot platforms rely on a set of rules to guide the goal-oriented conversation, but when patients go off-script, it usually leads to the bot not understanding, causing patients to drop-out. Detailscheck_boxcheck_boxcheck_boxcheck_boxMobile-friendlySmartChatbot is not just mobile-compatible, but mobile friendly, meaning it works and feels like a native mobile app when running on a mobile device.

Make every customer interaction count

We have found that this is very common in healthcare, as patients are impatient and want to get straight to their required information. Being able to effectively respond to such off-script patient utterances is what differentiates AI chatbots from scripted chatbots. Healthcare chatbots can integrate with your current workflow and augment patient support with automation or handle more complex tasks like member login & services. SmartBot360’s AI is trained exclusively with real patient chats to improve understanding of healthcare interactions for accurate responses.

A HIPAA-Compliant chatbot requires extra work to secure protected health information and related data. And in addition to securing PHI, things like encryption in transit and at rest, strong passwords, training for employees, secure audit logs, and more need to be addressed. SmartBot360 combines the best of both worlds, by allowing your organization to create and maintain simple or complex AI chatbots in a DIY fashion, and only request expert consultation when needed.

smartbot chat

Companies will have their own dedicated AWS instances, and all chats follow encryption rules, do not store chat logs on a user’s device, and have secure audit logs. Whether you want to use a chatbot for live chat or have it completely automated, no extra work is required to secure the chatbots. Despite providing set multiple-choice options that creators expect chat requests to be, most patients still type in a question that can be answered by following the multiple-choice prompts. This is where AI comes in and enables the chat to extract keywords to then provide an answer. The chatbot can either provide the answer through the chatbot or direct them to a page with an answer.

If they cannot easily navigate to a page with the answer to their question, there is a higher chance of them bouncing and going to another provider. Smartbot is a Teamcenter-specific chatbot, it is powered by artificial intelligence and machine learning to enhance PLM support experiences by helping them give more accurate and precise answers to customer-specific queries. The second most common question we get is if their patients will use it, and how will they benefit from a chatbot. Some healthcare businesses got up to 20,000 COVID-related questions a day and it saved support staff hours, while some smaller businesses use it for appointment scheduling & pre-visit planning to save time for employees and patients.

Group chat monitoring

Many people say there is no bot – that it is connecting people together, live. The AI can seem human because it says things real people do say, but it is always software, imitating people. Things you say to Cleverbot today may influence what it says to smartbot chat others in future. The program chooses how to respond to you fuzzily, and contextually, the whole of your conversation being compared to the millions that have taken place before. Long development times, high consulting fees, hard to customize later.

smartbot chat

Most chatbots work well when patients follow the chatbot’s prompts and choices, but often fail when they go off-script. If the request is specific to the client, we can offer custom programing for a fee—often a significantly reduced rate if the feature will be of some benefit to our other users. Detailscheck_box_outline_blankcheck_boxcheck_boxcheck_boxVideo ResponsesRather than texting with a robot, imagine how your guests will feel asking questions and watching specific responses from a live (albeit pre-recorded) person.

Guided conversations help with finding the most relevant and contextual data and personalized business insights. With BOTs, smart insights are delivered in real-time for better decision making. I am an intelligent conversational chatbot developed for better outcomes across Businesses processes, employee recruitment and appraisals, customer engagement and a host of other functions.

Smart Bot is 100% responsive and automatically adapts to a user’s device. Your central hub for managing knowledge base content, across multiple brands, languages, and channels, to tackle customer needs efficiently, day in and day out. Create bots of any complexity and communicate with clients in Telegram. Setup schedule or send one-time notices, even to multiple groups at once. A key reason for most of the media — including SMS, Messenger, and WhatsApp — is that there is a third party in the middle.

We have developed ways to overcome the vulnerabilities of most common media like SMS, Facebook Messages, and more. When using SmartBot360, it can be used to automatically detect and send a HIPAA-compliant chat through a patient’s native SMS/chat platform that they can follow when they need to provide protected health information. Save time by collecting patient information prior to their appointment, or recommend services based on assessment replies and goals. Engage patients and increase conversions, trust, and lifetime value.


Our AI uses a three-tier architecture to minimize dropoff and references four data sources to extract relevant answers. BoTs are developed by the Smartbots platform, adept at developing complex technology integrations and conversational interfaces. Cutting through the clutter of content and complex processes, Smartbots helps enterprises meaningfully engage with next-gen workforce and customers. Detailscheck_boxcheck_boxcheck_boxcheck_boxResponse LinkingWith response linking, you can create a dialog tree where guests ask the same questions at several different points in the tree, yet you don’t need to repeat your answers. Simply link to the existing response and save yourself time in both the creation and maintenance of your SmartChatbot. Despite the wide use of chat on websites, the majority of small and medium size businesses have fallen behind on reaping the benefits and rewards of live chat.

Trusted by healthcare providers in US & CA

Live IM Chat is a user-friendly web interface that allows receiving and sending IMs using your Personal Bot. Entertain guests even more by setting up an interactive payable strip dancer. Entertain visitors of your club by offering them to buy a drink from alive bot. Monitor group chat in a web browser and add spammers to the black-list. This basically leaves Web bots as the only ones that may potentially be HIPAA-compliant. Meet my counterparts, other ready-to-use Bots developed by Smartbots for varied applications – right from Sales Enablement to Employee Engagement.

Advanced BOTs

Some say they don’t have time to ‘man a chat window’ or their staff is simply too busy. For web bots to be HIPAA-compliant, the chatbot platform must follow all HIPAA requirements, like encryption in-transit and at-rest, strong passwords, training for employees, and so on. SmartBot360 maintains HIPAA compliance when switching to a live chat & back.

The Platform Architecture

This does require a streaming video service that allows for embedded video such as Vimeo. Our simple HTML editor makes creating basic HTML responses as easy as can be. You’ve probably chatted with a website chat agent several times in the last few months? Live chat has proven to increase website leads, improve customer satisfaction, and drive sales revenue in countless studies by prominent research firms like J.D. That’s why it’s no surprise that virtually all major companies have a live chat agent on their website. Typically chatbots are NOT HIPAA-Compliant unless specified otherwise.

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